Privacy Policy
- What we collect
- How we use it
- Who we share it with
- Text messaging
- How long we keep it
- Your choices
- Contact
This Privacy Policy explains how DNA Innovative Concepts, LLC ("CallKept Pro," "we," "us") collects, uses, and shares information through our website, callkeptpro.com, and our AI receptionist service (the "Service").
1. Information we collect
From our business customers
- Contact details, such as name, email address, and phone number.
- Business details from our setup form, such as business name, hours, services, service area, prices you choose to share, and escalation contacts.
- Billing details. Payments are processed by Stripe; we receive limited information such as your name, email, and the last four digits of your card. We do not see or store full card numbers.
- Information needed to register your business for text messaging, such as legal business name, business address, and tax ID, when you choose text features.
From people who call our customers
- Phone number and call time.
- Call audio, recordings, and transcripts.
- Anything the caller shares during the call, such as name, address, and the reason for calling.
- Text messages sent to or from a customer's business number through the Service.
From website visitors
- Standard technical information our web host records, such as IP address, browser type, and pages visited.
- Our website loads fonts from Google Fonts, which means Google may receive your IP address. We do not use advertising or tracking cookies on our website.
2. How we use information
- To set up and run each customer's AI receptionist, including answering calls, booking appointments, sending call summaries, and sending alerts.
- To process payments and manage subscriptions.
- To provide support and communicate with customers about their accounts.
- To review calls and improve a customer's receptionist instructions.
- To protect the Service, prevent misuse, and meet legal obligations.
We do not sell personal information, and we do not use caller information to advertise to callers.
3. Who we share information with
- The business that was called. Caller information and call summaries go to the business customer whose line the caller reached.
- Service providers that help us run the Service, under obligations to use the information only for that purpose. These include our voice AI and phone provider, text-messaging provider, payment processor (Stripe), email and file storage provider, and workflow automation tools.
- Legal reasons. When required by law, or to protect the rights, safety, or property of our customers, callers, us, or others.
- Business transfers. If our business is sold or merged, information may transfer as part of that transaction, subject to this policy.
4. Text messaging
When text features are enabled, a customer's business number may text people who called it, for example after a missed call, and may send alerts to the business's own staff. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent will not be shared with any third parties. This excludes the service providers that deliver the messages.
5. How long we keep information
- Call recordings and transcripts: kept by our voice AI provider for up to 30 days, then deleted.
- Call summaries and text messages stored in our own systems: up to 12 months, or less if a customer asks us to delete them sooner. Summaries emailed to a business customer are that customer's copy and are kept under their own policies.
- Customer account and setup information: for as long as the account is active, and up to 90 days after cancellation, unless the customer asks us to delete it sooner.
- Billing records: as long as required for tax and accounting purposes.
6. Security
We use reasonable safeguards, such as access controls and reputable providers that encrypt data, to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
7. Sensitive information
The Service is not designed to collect protected health information, payment card numbers, Social Security numbers, or similar sensitive data, and it is not HIPAA compliant. Please do not share that kind of information on calls handled by the Service.
8. Your choices
- Customers can request a copy of their data, correct it, or ask us to delete it by emailing us.
- Callers who want their information accessed or deleted can contact the business they called, or email us and we will work with that business to respond.
- Depending on where you live, you may have additional privacy rights under state law. Email us and we will respond as the law requires.
9. Children
The Service is for businesses and is not directed to children under 13. We do not knowingly collect information from children.
10. Changes to this policy
We may update this policy. We will post the new version here with a new effective date and email customers about material changes.
11. Contact
DNA Innovative Concepts, LLC
Email: support@callkeptpro.com