Refund & Cancellation Policy
In short: Cancel anytime. Monthly plans run until the end of the month you've paid for, with no refund for that month. Yearly plans get a refund for every full unused month after the current one.
How to cancel
Cancel anytime from our billing portal (sign in with the email you paid with), or email support@callkeptpro.com from the address on your account. We will confirm your cancellation by email.
Monthly plans
- Cancellation takes effect at the end of your current billing month.
- Your receptionist keeps working until then.
- We do not refund the current month or partial months.
Yearly plans
- Cancellation takes effect at the end of the month you are currently in.
- We refund every full unused month after the current month. We do not refund the current month.
- Monthly value is your yearly price divided by 12.
- Refunds go back to your original payment method within 10 business days of cancellation. Your bank may take a few more days to post it.
Example: You pay $1,990 for Starter yearly, which is $165.83 a month. You cancel during month 4. Month 4 is not refunded; months 5 through 12 are. That's 8 × $165.83 = $1,326.64 back to your card.
Other charges
- Setup fee: refundable in full if you cancel before we start building your receptionist; non-refundable after setup work begins. The setup fee is waived for our first 10 customers.
- Overage minutes: billed for minutes already used and not refundable.
- Third-party fees paid on your behalf, such as carrier text-registration fees: not refundable.
If something goes wrong
If the Service isn't working as described, email us first. We will work to fix it, and we may offer a credit for significant outages caused by us. Please contact us before disputing a charge with your bank so we can resolve it quickly.
Contact
DNA Innovative Concepts, LLC
Email: support@callkeptpro.com